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Stairs, ramps, and curb-cuts: Designing for everyone

If you were constructing an entrance to a building and were resource-constrained, would you build stairs or a ramp? Stairs make the building accessible to individuals who are able-bodied. The ramp makes the building accessible to everyone. Often we build stairs and then later add on the ramp. What if we were to consider access inContinue reading “Stairs, ramps, and curb-cuts: Designing for everyone”

cute puppy looking at you

I see you: how to build trust and connection online

Here we go again. In-person sessions are being moved online. Inevitably the person organizing the conference or workshop breaks the news with a sigh. “It won’t be the same.” Perhaps it won’t be the same, but we have made a lot of progress over the past year on how to deliver online learning with aContinue reading “I see you: how to build trust and connection online”

Communication and learning

Regular readers of this blog know that I use this space to think out loud. It is where I take shards of a theme that keep surfacing and see how they fit together into someone whole. Communications is one of those themes. It is a topic that we touch on in a variety of ourContinue reading “Communication and learning”

The Nonprofit Learning Test Kitchen

We have some new projects brewing at the back of our stove. Our test kitchen is humming with activity as learning experts and technologists come together to try and find new ways to help nonprofit people do what they need to do. I thought that I would take a moment to let you know someContinue reading “The Nonprofit Learning Test Kitchen”

I got your back.

Robbie Kellman Baxter, in her book The Forever Transaction, poses an interesting question to organizations and associations: what is your forever promise? Think about the people you serve, whether they are clients, partners, members, or people in your community who care about your mission. What is your commitment to them? In other words, if theyContinue reading “I got your back.”

What’s the hard work? Focus on that.

I started work on a new curriculum development project last week. This one is about human trafficking and sexual exploitation—pretty heavy stuff. Our goal is to make sure the staff and partners of this global organization protect vulnerable people. Difficult topic, but at the end of the day, this is a classic outcome-based curriculum. WeContinue reading “What’s the hard work? Focus on that.”

One year in: Reflections

I have officially been working as a consultant for one year. It was not my original plan to start a new consulting practice at the start of a global pandemic. Like the strategic plans of most nonprofits I know, my crisply crafted business plan of February 2020 became scrap paper by, well, March 2020. Nevertheless,Continue reading “One year in: Reflections”

Tools to plan for that next disaster

In April 2021, my colleague Margaret Meps Schulte and I released a new nonprofit resource: Disaster Planning for Nonprofits. Sponsored in Washington State by the Non Profit Insurance Program (NPIP), Disaster Planning outlines what nonprofit people need to know to get ready for the next wildfire, earthquake, tsunami, or whatever may be coming your way.Continue reading “Tools to plan for that next disaster”

Behavioral science: Another set of tools to draw on

Kristine Scott runs Seattle Conflict Resolution. She is focused on how to reduce conflict through a proven non-violent response that works with even the most hostile people. Kristine reduces violence through a robust training program, and she wants to make sure her trainings are effective over time. Recently Kristine shared a challenge with me. AfterContinue reading “Behavioral science: Another set of tools to draw on”

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